51 lines
2.3 KiB
Markdown
51 lines
2.3 KiB
Markdown
+++
|
||
title = "Supertechs"
|
||
date = 2007-01-01
|
||
[extra]
|
||
title = 'Network Administrator'
|
||
years = "2007–2011"
|
||
+++
|
||
|
||
Supertechs was a locally-owned computer repair shop in Kansas City, MO. I
|
||
started work there in college, working on consumer equipment. Customers brought
|
||
in all manner of machines from brand new laptops to ancient desktop towers to
|
||
fancy all-in-one iMacs. As an in-shop repair technician, I removed viruses and
|
||
other malware, fixed misbehaving software applications, replaced failed or
|
||
defective hardware, and assembled custom computer systems. Later, I moved into
|
||
an on-site role, where I worked with small businesses to deploy server and
|
||
network equipment, integrate systems, and maintain applications. Eventually, as
|
||
Supertechs grew, I became responsible for the company's internal systems and
|
||
network infrastructure, and developed internal software to manage and automate
|
||
business-critical operations
|
||
|
||
<!-- more -->
|
||
|
||
## Network Administrator
|
||
|
||
* Design and implement multi-site network for locations in Kansas City, KS,
|
||
Kansas City, MO, and Omaha, NE
|
||
* Install and maintain server virtualization infrastructure using VMware Server
|
||
2.0 on Gentoo Linux
|
||
* Install and maintain network infrastructure hardware including Netgear
|
||
ProSafe switches, Cisco 1841 routers
|
||
* Install and maintain Asterisk VoIP system running on CentOS Linux using
|
||
Polycom IP phones
|
||
* Design and automate business intelligence reports from service data and call
|
||
records stored in PostgreSQL and MySQL databases
|
||
* Automate and schedule Windows and Linux administration tasks using Windows
|
||
PowerShell, Bash, and Python scripting languages
|
||
* Administer Microsoft Active Directory 2008 domain—policy configuration and
|
||
account operations
|
||
* Support email system using Microsoft Exchange 2007
|
||
* Supervise repair technician teams and customer service representatives
|
||
* Construct comprehensive system infrastructure and usage documentation
|
||
|
||
## Level II Service Technician
|
||
|
||
* Design, install, and maintain networks for small businesses, based on Windows
|
||
Server
|
||
* Upgrade and migrate existing infrastructure solutions to modern systems
|
||
* Communicate service recommendations to customers
|
||
* Perform computer service tasks such as operating system installation,
|
||
application repair, library recovery, and malware removal
|