+++
title = "Supertechs"
date = 2007-01-01
[extra]
title = 'Network Administrator'
years = "2007–2011"
+++

Supertechs was a locally-owned computer repair shop in Kansas City, MO.  I
started work there in college, working on consumer equipment.  Customers brought
in all manner of machines from brand new laptops to ancient desktop towers to
fancy all-in-one iMacs.  As an in-shop repair technician, I removed viruses and
other malware, fixed misbehaving software applications, replaced failed or
defective hardware, and assembled custom computer systems.  Later, I moved into
an on-site role, where I worked with small businesses to deploy server and
network equipment, integrate systems, and maintain applications.  Eventually, as
Supertechs grew, I became responsible for the company's internal systems and
network infrastructure, and developed internal software to manage and automate
business-critical operations

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## Network Administrator

* Design and implement multi-site network for locations in Kansas City, KS,
  Kansas City, MO, and Omaha, NE
* Install and maintain server virtualization infrastructure using VMware Server
  2.0 on Gentoo Linux
* Install and maintain network infrastructure hardware including Netgear
  ProSafe switches, Cisco 1841 routers
* Install and maintain Asterisk VoIP system running on CentOS Linux using
  Polycom IP phones
* Design and automate business intelligence reports from service data and call
  records stored in PostgreSQL and MySQL databases
* Automate and schedule Windows and Linux administration tasks using Windows
  PowerShell, Bash, and Python scripting languages
* Administer Microsoft Active Directory 2008 domain—policy configuration and
  account operations
* Support email system using Microsoft Exchange 2007
* Supervise repair technician teams and customer service representatives
* Construct comprehensive system infrastructure and usage documentation

## Level II Service Technician

* Design, install, and maintain networks for small businesses, based on Windows
  Server
* Upgrade and migrate existing infrastructure solutions to modern systems
* Communicate service recommendations to customers
* Perform computer service tasks such as operating system installation,
  application repair, library recovery, and malware removal
